Refund & Cancellation Policy

1. Refund Eligibility

1.1 Eligible for Refund

You may request a full refund if:

• You request within 48 hours of your subscription purchase
• You have consumed zero (0) credits from that billing cycle
• There was a duplicate or erroneous charge

1.2 Not Eligible for Refund

• Credits have already been partially or fully used
• The refund request is made after 48 hours of purchase
• The account was suspended for Terms of Service violations
• Free-tier credits are not refundable (they are complimentary)

2. How Credits Work

When you generate a script, credits are deducted from your account balance based on the script duration:

Once a credit is consumed (script generation completes), it cannot be reversed or refunded. This is because AI compute costs are incurred at the moment of generation.

3. Subscription Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You will retain access to all paid features until the billing period ends
• After the billing period ends, your account reverts to the Free tier
• Your Voice DNA, scripts, and library data are preserved — nothing is deleted upon downgrade

4. How to Request a Refund

To request a refund, email us with the following:

• Your registered email address
• Date of purchase
• Razorpay transaction/payment ID (if available)
• Reason for refund request

5. Service Issues

If you experience a technical issue that prevents you from using credits you've paid for (e.g., persistent API failures, scripts not generating), contact us and we will either:

• Restore the credits consumed during the failure, or
• Provide a pro-rated refund for the affected period